The checkout flow of your Glaze Experience is configured in Glaze Manager. To change checkout flow navigate to Settings->Checkout in Glaze Manager.

Checkout

SMS Authentication Mode

You can require your guests to authenticate using SMS one-time-password. The SMS authentication is required your quests must enter their phone-number to receive a one-time number to use during checkout. This will allow your guests to revisit their orders and is essential for tracking orders and payments.

In most cases we recommend that your set this as Required.

Checkout Confirmation

Normally this value should be set to Order Completed. In cases when your Glaze Experience is based on free contributions rather than sales and purchases of items, it can make sense to change this to Thank you for your contribution.

Request Customer Name

During the checkout process, you have the option to ask your guests to enter their name. This can make it easier to hand over purchased items by calling out the guest's name, and it adds a personal touch. You can choose to make entering the name mandatory or optional.

Request Customer Email

Requesting the customer's email address can have several benefits for marketing purposes. However, it is important to be mindful of opt-outs and spamming regulations. Asking for an email address makes more sense when you and your guests have an ongoing business relationship.

If you choose to collect your guests' email addresses, you can make it either optional or mandatory.

Branding

This settings control how your brand appear at the top of customer's order. When changing this setting you can preview the outcome on the screenshot below the setting.

Organization Logo and Name

Both organization logo and organization name appear at the top of the order.

Organization Logo

Only the logo is displayed.

Organization Name

Only the name is displayed

None

Neither logo nor name is displayed.

Live order tracing

You can allow your customer to view live order tracing on the order. Notice how the preview below the setting changes when you check this option.

This gives your customer an indicator on the progress if purchased items require some preparation (like when your guest order food). If there is no progress or flow involved then you should consider not to check this settings on.

Customer Feedback

If you want an instant feedback from your customers just check this settings and a thumbs-up and thumbs-down buttons become a part of the flow. Make sure to preview how this is shown to the user below the settings.

Checkout Message

Customize the message that is displayed below the branding info on the order. You can thank customers for their order or remind them that preparation can take few minutes.

Checkout Options

What if you need some more info from your guest during checkout? The checkout configuration allows you to define custom made option using the generic checkout option settings. You define groups of options that will become a part of the checkout flow. For example you can add option for customer in a Glaze Experience for a restaurant to say whether they will be dining inside or have a take-away. Each option can be associated with an amount (if option cost extra) and tax rate. Options can also be for single (customer chooses exactly 1 option) or multiple selection (customer can choose more than 1 option in a group).

Just try it out. It is more simple than it sounds.